During a period of typhoons and heavy rain, signs of rainwater ingress appeared on the interior walls, so we inspected the situation on site.
The inspection found dampness and deteriorating paint on part of the wall, so we dried, repaired, and repainted the affected areas.
After the work, we checked the walls and confirmed that the room could be used without any problems.
![[2026-11-7 | Connectivity Troubleshooting] Addressing a Faulty Fiber-Optic Connection](https://img.shan-suma.cn/lifeinfo/life-001/20261101_171600_78379b7ee2bc400c92f23d134654af48_001.webp?x-oss-process=image/resize,m_lfit,w_500/quality,q_78/format,webp/auto-orient,1/strip,1)
After an internet problem was reported, we inspected the fiber-optic connector on site and found a poor connection. We a...
![[2026-11-1 | Complaint Handling] Addressing Cigarette Smoke Odors Entering from the Next Room](https://img.shan-suma.cn/lifeinfo/life-001/20261101_173411_c42db674279c42eca6b4198b784bbbd1_001.webp?x-oss-process=image/resize,m_lfit,w_500/quality,q_78/format,webp/auto-orient,1/strip,1)
A customer reported that cigarette odors from smoking in the next room were entering their room through the hotel's cent...
![[2026-11-2 | Equipment Replacement] Replacing and Installing Curtains](https://img.shan-suma.cn/lifeinfo/life-001/20261101_173146_d8cc0790cda049b7b9e830817eeae22f_001.webp?x-oss-process=image/resize,m_lfit,w_500/quality,q_78/format,webp/auto-orient,1/strip,1)
We removed the existing curtains and installed new ones. After installation, we checked how the curtains opened and clos...
SHAN-SUMA Everyday Support Records Here are some of the ways we helped this time 🐣 October 1–25, 2026 / 12 cases across...
![[2026-11-4 | Equipment Replacement] Removing and Replacing a Range Hood](https://img.shan-suma.cn/lifeinfo/life-001/20261026_185509_e4dd842b6e564b4b912cc4b09c40336c_001.webp?x-oss-process=image/resize,m_lfit,w_500/quality,q_78/format,webp/auto-orient,1/strip,1)
We removed the existing range hood and replaced it with a new one, then checked the installation.
![[2026-10-27 | Move-In Assistance] Comprehensive Pre-Move-In Home Inspection](https://img.shan-suma.cn/lifeinfo/life-001/20261026_185639_e1e6634c51fb4bf48668f67c12a733e9_001.webp?x-oss-process=image/resize,m_lfit,w_500/quality,q_78/format,webp/auto-orient,1/strip,1)
Before move-in, we inspected the home's overall interior condition on site. We checked each room and its equipment to es...
![[2026-11-6 | Repairs] Adjusting Front Door Operation](https://img.shan-suma.cn/lifeinfo/life-001/20261026_185852_e311f29264a646ed8a600239fcb82235_001.webp?x-oss-process=image/resize,m_lfit,w_500/quality,q_78/format,webp/auto-orient,1/strip,1)
We checked how the front door opened and closed and made adjustments, then checked its operation again.
![[2026-11-1 | Repairs] Adjusting Closet Sliding Doors](https://img.shan-suma.cn/lifeinfo/life-001/20261026_185347_25c1e394dd1345cf9c34e36ba2867738_001.webp?x-oss-process=image/resize,m_lfit,w_500/quality,q_78/format,webp/auto-orient,1/strip,1)
We checked how the closet sliding doors opened and closed and adjusted them. Afterward, we checked their movement and op...
