Service Cases from October 1–25, 2026

SHAN-SUMA Everyday Support Records

Here are some of the ways

we helped this time 🐣

October 1–25, 2026 / 12 cases across six service categories

Life in Shanghai can call for support in many situations, from airport pickups, moving and settling in to equipment maintenance and everyday troubleshooting. Unexpected problems sometimes arise, too. At SHAN-SUMA, we respond carefully to each of the varied requests we receive every day.

This edition shares a selection of the everyday support cases we handled from October 1 to 25, 2026. They represent only a small part of our work, but we hope they offer a glimpse of the daily efforts that help make life in Shanghai easier.

12 cases across six service categories

01🧺 Everyday Assistance

Assembling and Setting Up an Indoor Drying Rack

At the customer's request, we assembled and set up an indoor drying rack. After assembling the parts, we placed it in the designated spot and checked that it was stable for use. October 2, 2026

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02⚙️ Equipment Maintenance

Replacing Gas Meter Batteries and Inspecting the Water Heater Ignition System

We replaced the gas meter batteries and inspected the water heater's ignition system. After checking the equipment on site and carrying out the necessary work, we checked the parts that had been replaced or inspected. October 4, 2026

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03🔧 Repairs

Repairing and Replacing Light Fixtures

We inspected the faulty light fixtures on site and carried out repairs and replacements. Once the necessary work was complete, we checked that the lights came on properly. October 5, 2026

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04⚙️ Equipment Maintenance

Cleaning a Floor-Standing Air Conditioner

We cleaned a floor-standing air conditioner. After checking the condition of the unit, we carried out the necessary cleaning and checked its operation before finishing. October 7, 2026

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05🔧 Repairs

Repairing Walls Before Move-Out

We inspected the walls of a home ahead of move-out and carried out the necessary repairs. After identifying the areas that needed attention, we completed the work and checked the walls again. October 11, 2026

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06♻️ Equipment Replacement

Replacing a Sofa Cover

We removed the old sofa cover and fitted a new one. We checked that the replacement was properly fitted before completing the job. October 11, 2026

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07📶 Connectivity Troubleshooting

Inspecting and Adjusting an Internet Connection

We checked the internet connection and carried out the necessary inspections and adjustments. After examining the network equipment and connections and taking the appropriate action, we checked internet access again. October 12, 2026

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08⚙️ Equipment Maintenance

Applying Privacy Film to Balcony Glass Sliding Doors

We applied privacy film to the floor-to-ceiling glass sliding doors facing the balcony, then checked the finished application. October 19, 2026

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09🔧 Repairs

Replacing an Air Purifier Motor

As part of an air purifier repair, we removed the existing motor and installed a new one, then checked that the unit operated properly. October 21, 2026

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10🏠 Move-In Assistance

Moving and Move-In Assistance

We helped bring in belongings and assisted with the move-in process. On site, we checked the progress of the delivery and helped move items as part of the work needed to settle in. October 22, 2026

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11🔧 Repairs

Fixing a Loose Kitchen Faucet

We inspected a loose kitchen faucet on site and repaired it. After checking how it was secured, we made the necessary adjustments and confirmed that it was stable. October 23, 2026