[2026-11-1 | Complaint Handling] Addressing Cigarette Smoke Odors Entering from the Next Room
Service Log

[2026-11-1 | Complaint Handling] Addressing Cigarette Smoke Odors Entering from the Next Room

Tplan

A customer reported that cigarette odors from smoking in the next room were entering their room through the hotel's central air-conditioning system. We listened to the customer's account, passed the details to the hotel, and coordinated the response.

Tplan