After a problem developed with the toilet's water supply, we checked the equipment's operation on site.
The inspection identified a faulty water supply pump, so we replaced it. We then checked the water supply and drainage, and the toilet is now working normally.
End
![[2026-11-7 | Connectivity Troubleshooting] Addressing a Faulty Fiber-Optic Connection](https://img.shan-suma.cn/lifeinfo/life-001/20261101_171600_78379b7ee2bc400c92f23d134654af48_001.webp?x-oss-process=image/resize,m_lfit,w_500/quality,q_78/format,webp/auto-orient,1/strip,1)
After an internet problem was reported, we inspected the fiber-optic connector on site and found a poor connection. We a...
![[2026-11-1 | Complaint Handling] Addressing Cigarette Smoke Odors Entering from the Next Room](https://img.shan-suma.cn/lifeinfo/life-001/20261101_173411_c42db674279c42eca6b4198b784bbbd1_001.webp?x-oss-process=image/resize,m_lfit,w_500/quality,q_78/format,webp/auto-orient,1/strip,1)
A customer reported that cigarette odors from smoking in the next room were entering their room through the hotel's cent...
![[2026-11-2 | Equipment Replacement] Replacing and Installing Curtains](https://img.shan-suma.cn/lifeinfo/life-001/20261101_173146_d8cc0790cda049b7b9e830817eeae22f_001.webp?x-oss-process=image/resize,m_lfit,w_500/quality,q_78/format,webp/auto-orient,1/strip,1)
We removed the existing curtains and installed new ones. After installation, we checked how the curtains opened and clos...
SHAN-SUMA Everyday Support Records Here are some of the ways we helped this time 🐣 October 1–25, 2026 / 12 cases across...
![[2026-11-4 | Equipment Replacement] Removing and Replacing a Range Hood](https://img.shan-suma.cn/lifeinfo/life-001/20261026_185509_e4dd842b6e564b4b912cc4b09c40336c_001.webp?x-oss-process=image/resize,m_lfit,w_500/quality,q_78/format,webp/auto-orient,1/strip,1)
We removed the existing range hood and replaced it with a new one, then checked the installation.
![[2026-10-27 | Move-In Assistance] Comprehensive Pre-Move-In Home Inspection](https://img.shan-suma.cn/lifeinfo/life-001/20261026_185639_e1e6634c51fb4bf48668f67c12a733e9_001.webp?x-oss-process=image/resize,m_lfit,w_500/quality,q_78/format,webp/auto-orient,1/strip,1)
Before move-in, we inspected the home's overall interior condition on site. We checked each room and its equipment to es...
![[2026-11-6 | Repairs] Adjusting Front Door Operation](https://img.shan-suma.cn/lifeinfo/life-001/20261026_185852_e311f29264a646ed8a600239fcb82235_001.webp?x-oss-process=image/resize,m_lfit,w_500/quality,q_78/format,webp/auto-orient,1/strip,1)
We checked how the front door opened and closed and made adjustments, then checked its operation again.
![[2026-11-1 | Repairs] Adjusting Closet Sliding Doors](https://img.shan-suma.cn/lifeinfo/life-001/20261026_185347_25c1e394dd1345cf9c34e36ba2867738_001.webp?x-oss-process=image/resize,m_lfit,w_500/quality,q_78/format,webp/auto-orient,1/strip,1)
We checked how the closet sliding doors opened and closed and adjusted them. Afterward, we checked their movement and op...
