We provided on-site support as the resident moved in.
After handing over the keys and checking the home's equipment, we accompanied the resident to buy daily essentials and helped them get settled.
Move-in day often brings several procedures and preparations together, so we sometimes help with them as part of the same visit.
ロボット掃除機の設置と初期設定を行いました。基本的な設定や動作確認を行ったうえで、お客様に操作方法や日常的な使用方法について説明しました。
![[2026-11-7 | Connectivity Troubleshooting] Addressing a Faulty Fiber-Optic Connection](https://img.shan-suma.cn/lifeinfo/life-001/20261101_171600_78379b7ee2bc400c92f23d134654af48_001.webp?x-oss-process=image/resize,m_lfit,w_500/quality,q_78/format,webp/auto-orient,1/strip,1)
After an internet problem was reported, we inspected the fiber-optic connector on site and found a poor connection. We a...
![[2026-11-1 | Complaint Handling] Addressing Cigarette Smoke Odors Entering from the Next Room](https://img.shan-suma.cn/lifeinfo/life-001/20261101_173411_c42db674279c42eca6b4198b784bbbd1_001.webp?x-oss-process=image/resize,m_lfit,w_500/quality,q_78/format,webp/auto-orient,1/strip,1)
A customer reported that cigarette odors from smoking in the next room were entering their room through the hotel's cent...
退去に伴い、浄水器の取り外しをサポートしました。設置状況を確認したうえで取り外し作業を行い、作業後は取り外し箇所の状態を確認しました。
![[2026-11-2 | Equipment Replacement] Replacing and Installing Curtains](https://img.shan-suma.cn/lifeinfo/life-001/20261101_173146_d8cc0790cda049b7b9e830817eeae22f_001.webp?x-oss-process=image/resize,m_lfit,w_500/quality,q_78/format,webp/auto-orient,1/strip,1)
We removed the existing curtains and installed new ones. After installation, we checked how the curtains opened and clos...
SHAN-SUMA Everyday Support Records Here are some of the ways we helped this time 🐣 October 1–25, 2026 / 12 cases across...
室内の木製フローリングについて、既存の床材を撤去し、新しい床材への張り替え作業を行いました。施工後は、床面の仕上がりと状態を確認しました。
新しいテレビの設置と、インターネットを利用したテレビ視聴の設定を行いました。テレビ本体の設置後、ネットワークへの接続や視聴に必要な設定を実施し、映像が正常に表示されることを確認しました。
