During a holiday break, we responded urgently after a resident reported that their home internet was unavailable.
We checked the network equipment on site, contacted the internet service provider, and arranged for service restoration.
Although the problem arose during a holiday, we respond as appropriate to equipment issues that affect daily life.
ロボット掃除機の設置と初期設定を行いました。基本的な設定や動作確認を行ったうえで、お客様に操作方法や日常的な使用方法について説明しました。
![[2026-11-7 | Connectivity Troubleshooting] Addressing a Faulty Fiber-Optic Connection](https://img.shan-suma.cn/lifeinfo/life-001/20261101_171600_78379b7ee2bc400c92f23d134654af48_001.webp?x-oss-process=image/resize,m_lfit,w_500/quality,q_78/format,webp/auto-orient,1/strip,1)
After an internet problem was reported, we inspected the fiber-optic connector on site and found a poor connection. We a...
![[2026-11-1 | Complaint Handling] Addressing Cigarette Smoke Odors Entering from the Next Room](https://img.shan-suma.cn/lifeinfo/life-001/20261101_173411_c42db674279c42eca6b4198b784bbbd1_001.webp?x-oss-process=image/resize,m_lfit,w_500/quality,q_78/format,webp/auto-orient,1/strip,1)
A customer reported that cigarette odors from smoking in the next room were entering their room through the hotel's cent...
退去に伴い、浄水器の取り外しをサポートしました。設置状況を確認したうえで取り外し作業を行い、作業後は取り外し箇所の状態を確認しました。
![[2026-11-2 | Equipment Replacement] Replacing and Installing Curtains](https://img.shan-suma.cn/lifeinfo/life-001/20261101_173146_d8cc0790cda049b7b9e830817eeae22f_001.webp?x-oss-process=image/resize,m_lfit,w_500/quality,q_78/format,webp/auto-orient,1/strip,1)
We removed the existing curtains and installed new ones. After installation, we checked how the curtains opened and clos...
SHAN-SUMA Everyday Support Records Here are some of the ways we helped this time 🐣 October 1–25, 2026 / 12 cases across...
室内の木製フローリングについて、既存の床材を撤去し、新しい床材への張り替え作業を行いました。施工後は、床面の仕上がりと状態を確認しました。
新しいテレビの設置と、インターネットを利用したテレビ視聴の設定を行いました。テレビ本体の設置後、ネットワークへの接続や視聴に必要な設定を実施し、映像が正常に表示されることを確認しました。
