[2026-8-10 | Emergency Response] Emergency Aftercare During Heavy Rain and Flooding Caused by Typhoon Baihaitun
As Typhoon Baihaitun approached, heavy rain flooded roads across Shanghai, and urgent inquiries and repair requests from residents came in one after another.
Despite worsening traffic conditions, staff made their way to each property, using bicycles and other means to reach residents' homes and investigate and address problems such as water ingress and equipment faults.
The bad weather made travel and responses take longer than usual, but staff continued assessing conditions on site and handling aftercare requests in turn.


![[2026-11-7 | Connectivity Troubleshooting] Addressing a Faulty Fiber-Optic Connection](https://img.shan-suma.cn/lifeinfo/life-001/20261101_171600_78379b7ee2bc400c92f23d134654af48_001.webp?x-oss-process=image/resize,m_lfit,w_500/quality,q_78/format,webp/auto-orient,1/strip,1)
![[2026-11-1 | Complaint Handling] Addressing Cigarette Smoke Odors Entering from the Next Room](https://img.shan-suma.cn/lifeinfo/life-001/20261101_173411_c42db674279c42eca6b4198b784bbbd1_001.webp?x-oss-process=image/resize,m_lfit,w_500/quality,q_78/format,webp/auto-orient,1/strip,1)

![[2026-11-2 | Equipment Replacement] Replacing and Installing Curtains](https://img.shan-suma.cn/lifeinfo/life-001/20261101_173146_d8cc0790cda049b7b9e830817eeae22f_001.webp?x-oss-process=image/resize,m_lfit,w_500/quality,q_78/format,webp/auto-orient,1/strip,1)








