Service LogHot
[2026-2-8 | Service Report] Providing Basic Moving Support Free of Charge
Tplan
On February 8, 2026, we provided a resident with our basic moving service within Shanghai free of charge.
This support is offered to customers moving within Shanghai.
We arranged a designated specialist moving company with more than 20 years of experience serving Japanese customers in Shanghai.
Our staff accompanied the move from start to finish, assisting with communication and coordination on site so the customer could leave the work in safe hands.
We will continue working to reduce the practical burden before and after move-in and help customers begin life in a new home with peace of mind.
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![[2026-11-1 | Complaint Handling] Addressing Cigarette Smoke Odors Entering from the Next Room](https://img.shan-suma.cn/lifeinfo/life-001/20261101_173411_c42db674279c42eca6b4198b784bbbd1_001.webp?x-oss-process=image/resize,m_lfit,w_500/quality,q_78/format,webp/auto-orient,1/strip,1)
![[2026-11-2 | Equipment Replacement] Replacing and Installing Curtains](https://img.shan-suma.cn/lifeinfo/life-001/20261101_173146_d8cc0790cda049b7b9e830817eeae22f_001.webp?x-oss-process=image/resize,m_lfit,w_500/quality,q_78/format,webp/auto-orient,1/strip,1)
