Question 1

What documents are required for a rental contract?

Accepted Answer

You will need identification, proof of income, guarantor information, bank account details, etc. Specific requirements vary by property, so please feel free to contact us.

Question 2

How much are the initial costs?

Accepted Answer

Typically, including deposit, key money, agency fees, and advance rent, it's approximately 4-6 months' rent. The exact amount varies by property, so please inquire for details.

Question 3

What are the rent payment methods?

Accepted Answer

We support bank transfer, credit card, automatic bank debit, and other methods. You can choose the most convenient payment method for you.

Question 4

Can I keep pets?

Accepted Answer

We have pet-friendly properties available. Conditions may vary depending on the type and size of the pet, so please consult in advance.

Question 5

How long is the contract period?

Accepted Answer

Typically, contracts are for 2 years. Renewal is possible, and conditions will be explained in detail at the time of signing.

Question 6

What is the move-out procedure?

Accepted Answer

Please notify us at least 1 month before moving out. We will explain in detail about restoration costs and security deposit refunds.

Question 7

What should I do if equipment breaks down?

Accepted Answer

Please contact our 24-hour support center. We will respond quickly in case of emergencies.

Question 8

Are there furnished properties?

Accepted Answer

Yes, we have many furnished properties available. They come with essential appliances and furniture, so you can start living immediately.

Question 9

Can foreigners rent?

Accepted Answer

Yes, we welcome foreign clients. Please prepare documents such as residence card and proof of income. We provide support in Japanese, English, and Chinese.

Question 10

How can I book a viewing?

Accepted Answer

You can easily book by phone, email, or through our website. Please let us know your convenient date and time.

Frequently Asked Questions